Invisible Keylogger Support Questions The following questions are the most common questions the support team receives regarding Invisible Keylogger. If you question is not answered, feel free to contact the support team, and they will get back to you within 12-48 hours! 1. I encountered an error when trying to run invisible keylogger? 2. How do I get Invisible Keylogger out of stealth mode? 3. Who has access to Invisible Keylogger? 4. I cannot view screenshots, there are none recorded? 5. Which operting system does Invisible Keylogger work on? 6. It says I am missing a file called Msimg32.dll? 1. I encountered an error when trying to run invisible keylogger ? Invisible Keylogger works 99.9% of the time. If you have encountered an error it is most likely because you are missing a required file Mfc42.dll. This file is located already installed on most PC's. Please redownload the file here and place it in your windows/systems directory. This should immediately solve your problem. 2. How do I get Invisible Keylogger out of Stealth Mode ? Obviousely we cannot list our stealth mode hot key sequence on this website. This would dramatically impact the surveillance measures Invisible Keylogger comes equipped with. If you have Invisible Keylogger running in stealth mode and have not reconfigured your hotkey sequence please write support@spysoftware.com with your order number. We will be certain to address this issue immediately. 3. Who has access to Invisible Keylogger? Invisible Keylogger comes equipped with counter measures that protect it from being detected by outside individuals. Once the application has been configured and password protected only you can access the control console. 4.I cannot view screenshots, there are none recorded? Invisible Keylogger will record screenshots once it has been configured to do so through the "Visual Surveillance" console. You must enable screenshot capturing. To view the screenshots that have been captured please open the log viewer and click on "show entire log" located on the right hand side of the log viewer. 5. Which operating system does Invisible Keylogger work on ? Invisible Keylogger can run on all windows operating systems with atleast 32mb of ram and windows explorer 5.0 or greater. It does support windows 95/98/ME/2000/NT/XP 6. It says I am missing a file Msimg32.dll? If you have encountered this error it means you are more than likely running windows 95. Msimg32.dll is a runtime library component that is required and installed on all windows platforms excluding windows 95. You may redownload the file here. Please place this file in your windows/system directory or windows/system32 directory to correct the problem.

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Software Requirements Windows 95/98/ME/NT/2K/XP Pentium Class Pc 133 Mhz or Greater 32mb of System Memory 1mb of Hard disk space

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