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WebMail Spy Support
Questions
The
following questions are the most common questions the support team receives
regarding WebMail Spy.
WebMail
Spy is a unique, one of a kind application that will discretely record
all web-based e-mail viewed on your computer.
If
you run the webmailspy.exe module, and find that no program executes,
it is VERY likely that you have configured WebMail Spy to run in total
stealth mode. To take WebMail Spy out of stealth mode, you will need
to simultaneously press the correct key sequence. If you do not remember
this key sequence, please contact the support
department.
Once
WebMail Spy is actively monitoring web-based e-mail, only you have
the power to stop it from monitoring. Because WebMail Spy requires
a password to start/stop the monitoring process, no one will be able
to start or stop WebMail Spy at their leisure - unless you give out
your personalized WebMail Spy password to another user.
Note: If WebMail Spy is running in stealth mode, only you will be
able to access it, as it will be completely hidden. To take WebMail
Spy out of stealth mode, you will need to use the appropriate key
sequence.
This simply means that you cannot rename webmailspy.exe because it
is running already on your machine. To stop WebMail Spy from running,
you will have to manually close it. To do this, simply end the monitoring
process and hit the "Exit" button on the main WebMail Spy interface
window. Once you have closed WebMail Spy, you can freely rename the
webmailspy.exe module without receiving any errors!
Webmail
Spy will work across all Windows platforms. This includes Windows
95/98/ME/NT/2000/XP!
There
are a number of reasons why WebMail Spy may not be recording e-mail's.
First and foremost, ensure that you have the latest version of the
WebMail Spy client database. You can check to see if you have the
latest version by clicking the "AutoUpdate" button on the
main WebMail Spy interface. It is important to keep your database
up-to-date, as web-based e-mail services are rapidly changing, and
in order to keep them supported, you need to have the most current
database.
If,
after updating the database, WebMail Spy is still not recording e-mail's,
check the browser you are using. WebMail Spy only currently supporter
Internet Explorer and America Online's internal web browser. If you
are using Netscape or Opera, or any other non-supported browser, the
e-mail's will NOT be recorded.
Finally,
double check that you have indeed started the WebMail Spy monitoring
process. If you have not clicked the "Start WebMail Spy"
button on the main WebMail Spy interface, e-mail's will NOT be recorded.
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